FAQ - Informations about Hotisto shop online
Where are you located?
We are located in Montreal, Quebec, Canada
Do you have retail stores?
No. We only sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and focus on what we do best, merchandising new products.
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover. We accept also direct payment through PayPal.
Where do you ship to?
We ship to almost every country in the world.
What does shipping cost?
Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping methods do you use?
All orders are shipped from China. Please allow 3-4 weeks for orders to be delivered after your purchase is complete.
Will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate. Once the packages leaves China, the tracking links may not update but the package is still on its way.
Returns & Exchanges
What is your return policy?
We want you to be 100% satisfied with your Hotisto purchase. Items in new condition can be returned or exchanged within 10 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us at firstname.lastname@example.org and we’ll make things right.
Do you manufacture your products in-house?
While we do all our sourcing online, we don’t do our own manufacturing. We partner with great manufacturers all across China for each of our products.
Still have other questions?
For additional information about Hotisto please email email@example.com.